Class Schedule

Click on a class below to begin the enrollment process:

Changing a work habit can be challenging. It takes self-exploration, practice, and motivation to stay on track. This workshop dives into an easy-to-adopt process of habit formation through a work-focused lens. Participants will revitalize their work routines by exploring the behaviors they want to change and the triggers behind making and breaking habits. Through interactive and self-reflection-driven training, participants will learn how to easily create and stick to healthy work habits by using scientifically proven steps of behavior change and habit formation.

 

Course Outline

What is a habit? 

  • Habit versus behavior 
  • Habit Identity 

The Process of habit formation 

  • Identify the habit 
  • Investigate the habit 
  • Stage of change
  • Transtheoretical model of behavior change 
  • Motivational Interviewing 
  • PBO plan – Prompt Behavior Outcome 
  • Take action

 

Outcomes

  • Discover the science behind behavior change and the psychological process that occurs when we go through or stop a behavior change.
  • Learn about and reflect on obstacles that get in the way of changing behavior and the solutions to excel in your role.
  • Experience motivational interviewing by participating in a guided self-reflection activity to discover your motivations for change.
  • Create a plan to make new habits and break the old ones!

Coaching is a future-focused question-centric process leaders use to support growth and hold people accountable. Coaching revolves around listening, asking questions, and leading people to solve their own problems. This course focuses on situational coaching in which managers and leaders informally incorporate coaching throughout a typical workday.

 

 

Outcomes

  • Understand the benefits of promoting a coaching culture within your organization and team
  • Develop the pre-requisites for a coaching mindset
  • Apply a series of suggested questions to any coaching situation
  • Learn how to support your employee the best by knowing when to ask and when to tell

Course Outline

  • Managing vs Coaching
  • 4 styles of coaching
  • Pre-requisites for a coaching mindset
  • OARS
  • Situational Coaching Model: A series of suggested questions
  • When to ask vs When to tell
  • Incorporating coaching into a workday
  • Preparing for common coaching problems

Communicating Across Borders will help you better communicate, collaborate, and work together within a multicultural organization. One of the keys to doing this effectively is to recognize and understand the differences between cultures, including how different cultures build trust, ways they communicate, and how they lead and make decisions. Once familiar with these differences, we look at ways to adapt our approach to create strong, effective, and lasting, working relationships. 

Outcomes 

  • Apply a 3-step model to better communicate and collaborate across borders 
  • Recognize and understand the different ways cultures communicate and collaborate 
  • Look at characteristics from multiple viewpoints to further understand the people we work with 
  • Learn how to navigate and appreciate our cultural differences to improve our ability to communicate and collaborate 
  • Appreciate and embrace our cultural diversity to bring a collective strength

Course Outline

  • A model to help communicate and collaborate across borders
  • Characteristics that can help distinguish between cultures
  • The importance of looking at characteristics from multiple viewpoints
  • How to navigate and appreciate our cultural differences and commonalities
  • Learning how to adapt to the tendencies and preferences of others

Learn to effectively communicate information and ideas in a professional setting, with or without preparation. Not every opportunity to speak is a presentation. What about meetings, water cooler conversations, interviews? There are a host of situations where your ability to verbally present information or ideas in a clear, compelling and concise manner will be called upon. This class is designed to help you handle those situations professionally and skillfully. 

Outcomes

  • Learn a 3-step process for planning your communications
  • Learn to craft messages that are clear and simple
  • Improve confidence while communicating
  • Learn to eliminate the noise that can derail communication

Course Outline

  • Plan your communications in advance using Aim-Compose-Deliver
  • Practice composing messages that are easily and fully grasped
  • PREP framework for composing clear, concise messages on the fly
  • Which channel when guidelines
  • Deliver your message with confidence

Fascinating research reveals that having a growth mindset is the most highly correlated factor in success—higher than intelligence, education, and talent. In this workshop, we investigate the fascinating research around a growth mindset and learn proven methods of acquiring one.

Outcomes:

  • The ability to keep going when things get tough
  • The ability to bring a growth mindset to those around you

Course Outline

  • Recognize how a growth mindset is tied to success and how a fixed mindset holds us back
  • Concrete insights you can use to adjust your mindset when you meet challenges
  • Leverage the science of neuroplasticity—brain development—to change the way you think
  • Learn how to nurture a growth mindset and how to bring it to others

Google Docs 1 Overview

The Google Docs word-processing software allows writers to create documents and collaborate
with others with more ease than ever. This course is designed to provide relevant and practical
information on the basic functionality of Google Docs. Some of the topics and skills covered
include opening and navigating within a Google Doc, formatting text, adding tables and inserting
objects, managing lists, and customizing a document’s appearance. The objectives covered in
this course will prepare users to comfortably navigate Google Docs for educational,
professional, and personal uses.

Audience


This course is designed for those who want to learn the basic functionality and navigation of
Google Docs. This includes skills such as creating, editing, and formatting documents. In
addition, inserting simple tables, creating lists, and improving the appearance and accuracy of
the document context will be covered.


Prerequisites


To be successful in this course, you should bring your pre-existing, basic computer skills, such
as: controlling the mouse/trackpad, typing text, and opening/navigating a web browser. No prior
knowledge of Google Docs is necessary.


Objectives

Upon completion of this course, you will have the foundational skills to accurately navigate
Google Docs for your educational, professional, and personal needs.
You will:

  • Open, navigate, and perform basic commands in Google Docs, including saving, revising, printing and uploading documents.
  • Format characters, text and paragraphs.
  • Execute repetitive commands efficiently.
  • Manage and format lists.
  • Add, modify and format tables.
  • Insert and modify graphic objects, including special characters, symbols and images.
  • Modify the appearance of the document by applying borders, colors, headers, footers, page layouts and watermarks.
  • Prepare a document for publishing using Google Doc features to identify and correct spelling errors, translate text and save a document as a different file format. 

Lesson 1: Getting Started with Google Docs
Topic A: Navigate in Google Docs
Topic B: Create and Save Google Docs
Topic C: Manage Your Workspace
Topic D: Edit Documents
Topic E: Preview and Print Documents
Topic F: Upload Existing Documents

Lesson 2: Formatting Text and Paragraphs
Topic A: Apply Character Formatting
Topic B: Control Paragraph Layout
Topic C: Align Text Using Tabs
Topic D: Display Text in Bulleted or Numbered Lists
Topic E: Apply Borders and Shading

Lesson 3: Working More Efficiently
Topic A: Make Repetitive Edits
Topic B: Apply Repetitive Formatting
Topic C: Paragraph Styles

Lesson 4: Managing Lists
Topic A: Format a List
Topic B: Custom Bullets and Numbers

Lesson 5: Adding Tables
Topic A: Adding a Table
Topic B: Modify a Table
Topic C: Format a Table

Lesson 6: Inserting Graphic Objects
Topic A: Insert Symbols and Special Characters
Topic B: Add Images to a Document

Lesson 7: Controlling Page Appearance
Topic A: Apply a Page Border and Color
Topic B: Add Headers and Footers
Topic C: Control Page Layout
Topic D: Add a Watermark

Lesson 8: Preparing to Publish a Document
Topic A: Check Spelling and Word Count
Topic B: Use Research Tools
Topic C: Check Accessibility
Topic D: Save a Document to Other Formats

Course Description

In this workshop, participants will gain a finer understanding of what emotional intelligence is and how it develops. The course is built on three EQ pillars: self-awareness, self-regulation and self-improvement. The course draws from the latest research and trends in emotional intelligence, topics like interoception and emotional granularity. By the end, participants will leave with enhanced levels of understanding about their own emotional experience and how to navigate that experience within the context of their everyday work and life situations.

Giving and Receiving Feedback is a foundational course geared towards managers that covers the basics of a subject many people find difficult. Participants explore a systems approach rooted in allyship to giving and receiving feedback that is flexible and holistic. Our approach is still grounded in observable, situational details but takes giving and receiving feedback a step farther, resulting in unique and authentic feedback that is more likely to be heard, understood, embraced and acted upon.

 

Outcomes

  • Define and prioritize allyship when giving feedback 
  • Learn and practice our FOR-A feedback model through the lens of situational understanding 
  • Learn to “lean into” receiving feedback from a growth perspective 
  • Use the circuitry of giving and receiving feedback to enhance your approach 

Outline

  • Define and prioritize Allyship 
  • Intro to the FOR-A Model for giving impactful feedback 
  • Define & Refine: a model for refining the 4 steps of FOR-A 
  • Applying the models to provide thoughtful, authentic, and impactful feedback 
  • Intro to the Lean in Practice for receiving feedback well 
  • How giving and receiving feedback work together like a circuit

Google Workspace provides a family of tools that allow for the collaboration of plans, files, schedules, and other components required to manage projects. Students will focus on the end-to-end applications, steps, and tasks to:

  • Efficiently prepare project assets
  • Organize project plans
  • Assign and track tasks
  • Create and report on project final details

Perhaps no topic has garnered more curiosity in recent years than how to build influence in an organization. Master influencers move beyond their position on the org chart and collaborate across departmental lines to get things done. Influence Without Authority explores this topic by examining styles, behaviors and techniques that will help you grow your influence and deepen your relationships.

Outcomes

  • Reframe beliefs about authority to empower people to use influence
  • Gain trust and closeness necessary to become influential
  • Apply principles of social psychology to communicate persuasively
  • Avoid pitfalls that harm influence and erode trust

Course Outline

Module 1: Increase Influence through Trust

Power and Influence

  • Definitions
  • Who to Influence?
  • Proximity Principle

How Trust Affects Influence

  • How Trust Affects Influence, Statistics
  • Building "Trust Bank Account"
  • Trust Currencies

Module 2: Influential Communication

Reciprocity

  • Understanding Reciprocity
  • Building "Reciprocity Bank Account"
  • Avoiding Negative Reciprocity
  • Say “No” Professionally

Persuasive Communication Tools

  • Influencing Timeliness
  • Power of “Because”
  • Psychology of Asking Again
  • Structure for Persuasion in 4 Easy Steps
  • Language that Harms Influence

In this workshop, you will increase your confidence and adaptability by learning the principles behind the change cycle and behavioral change readiness.

Outcomes:

  • Develop a better understanding of the psychology of change
  • Better Methodologies for announcing change
  • The ability to lead through the cycle of change
  • Techniques to get people moving

Course Outline

Module 1: Understanding and Working with Change

The Challenge of Change

  • Why Do People Resist Change?
  • Avoid Mistakes When Announcing Change
  • Announcing Normal, Everyday Change
  • Change: Guiding Principles
  • The Mindset of Change
  • Choose to See Change as a Choice

The Cycle of Change

  • The Change Cycle
  • The Change Cycle: What Not to Do
  • The Change Cycle: What to Do

Module 2: Working with Sensitive Change and Getting Momentum

Preparing to Communicate Change

  • Difficult Change Requires Something Positive
  • Pre-Work for Communicating Major or Sensitive Change
  • Communicate Sensitive Change: A Script

Building Momentum Around Change

  • Working with Resistance: Late Adopters and Diehards
  • Influence Late Adopters
  • Die Hard: Corrective Conversation

This course is designed around a handful of common decision-making challenges leaders face, such as personnel and strategy. It provides tangible frameworks beyond the usual sort and sift, pros and cons, or just follow your gut. How to choose between a variety of uncertain or ambiguous outcomes is the question this course will help you navigate.

Learn to be a better listener with a clear, actionable process to really hear what others have to say and give others the experience of feeling heard. You will gain an understanding of the current state of your listening skills and clarity on where to improve. The class is very interactive with lots of practice opportunities and designed to help you immediately improve.

Outcomes

  • Hone your ability to deeply listen with our 3-step active listening model 
  • Learn a surefire way to listen every time 
  • Reliably give others the experience of feeling heard

Course Outline

Active Listening

  • Self-assessment 
  • Why listening is hard 
  • 3-step model to be a great, active listener 
  • In-session practice

Reflective Listening

  • The one thing you can do to make sure you always listen
  • What is reflective Listening
  • Paraphrasing
  • Clarifying and diagnostic questions
  • Giving others the experience of feeling heard

Whether you are starting a new project or currently executing an existing project, this course will help participants better understand essential information and best practices that will improve project performance. This course helps project teams align on terminology, roles & responsibilities, and provides techniques for breaking project deliverables into manageable tasks.

Outcomes 

  • Understand project management terminology
  • Know how to align stakeholders to key project management roles
  • Outline project objectives, deliverables, requirements, and success metrics
  • Understand how to align on project changes using the Project Management Triangle 
  • Develop a project task list to ensure ownership in creating deliverables

Course Outline

  • Project and Project Management Defined 
  • Project roles defined: Project Sponsor, Project Manager, Project Requestor, Project Team, Stakeholders, Subject Matter Experts 
  • An introduction to Agile, Waterfall, and Hybrid Project Management Methodologies
  • Project Management Triangle: Scope, Time, Cost 
  • The Five Project Phases 
  • Project Objectives, Deliverables, and Requirements 
  • Task Management and Creating a Task List

Managing up creates a healthy, productive relationship with your manager and moves your development forward. Relationships can be particularly challenging in the hybrid workplace where your interactions with managers may be more limited. Intentionally managing up using key practices makes both your job and your manager’s job easier and more collaborative, whenever and wherever you may be working.

Outcomes:

  • Understanding what managing up is and how it works
  • Communicating with your manager using best practices
  • Collaborative problem solving for accountability and consensus
  • Developing plans to document and share continuous feedback

 

 

Stress is a normal part of every day. We may think of it as only bad or distress, but we also experience eustress, a positive type of stress. This interactive workshop investigates the causes of stress at work and teaches how to differentiate between distress and eustress. Participants will first master stress management strategies by creating an action plan that mitigates or regulates their stress triggers. Participants will then learn how to optimize eustress to use it to their advantage. 

Outcomes

  • Understand the cause and experience of stress.
  • Differentiate between eustress and distress.
  • Follow an action plan to manage stress by using E.A.S.E., Learnit’s 4-step method for regulating and mitigating stress triggers.

Course Outline

What is stress?

  • Good stress, bad stress, eustress, distress
  • The stress experience

Workplace stress management

  • E.A.S.E
  • Promoting eustress

Excel Level 1 Overview

Organizations the world over rely on information to make sound decisions regarding all manner of affairs. But with the amount of available data growing on a daily basis, the ability to make sense of all of that data is becoming more and more challenging. Fortunately, this is where the power of Microsoft® Office Excel® 2016 can help. Excel can help you organize, calculate, analyze, revise, update, and present your data in ways that will help the decision makers in your organization steer you in the right direction. It will also make these tasks much easier for you to accomplish, and in much less time, than if you used traditional pen-and-paper methods or non-specialized software. This course aims to provide you with a foundation for Excel knowledge and skills, which you can build upon to eventually become an expert in data manipulation.

 

Audience

This course is intended for students who wish to gain the foundational understanding of Microsoft Office Excel 2016 that is necessary to create and work with electronic spreadsheets.

 

Prerequisites

To ensure success, students will need to be familiar with using personal computers and should have experience using a keyboard and mouse. Students should also be comfortable working in the Windows® 10 environment and be able to use Windows 10 to manage information on their computers. Specific tasks the students should be able to perform include: opening and closing applications, navigating basic file structures, and managing files and folders.

 

Objectives

Upon successful completion of this course, you will be able to create and develop Excel worksheets and workbooks in order to work with and analyze the data that is critical to the success of your organization.

You will:

  • Get started with Microsoft Office Excel 2016.
  • Perform calculations.
  • Modify a worksheet.
  • Format a worksheet.
  • Print workbooks.
  • Manage workbooks.

Lesson 1: Getting Started with Microsoft Office Excel 2016

Topic A: Navigate the Excel User Interface

Topic B: Use Excel Commands

Topic C: Create and Save a Basic Workbook

Topic D: Enter Cell Data

Topic E: Use Excel Help

 

Lesson 2: Performing Calculations

Topic A: Create Worksheet Formulas

Topic B: Insert Functions

Topic C: Reuse Formulas and Functions

 

Lesson 3: Modifying a Worksheet

Topic A: Insert, Delete, and Adjust Cells, Columns, and Rows

Topic B: Search for and Replace Data

Topic C: Use Proofing and Research Tools

 

Lesson 4: Formatting a Worksheet

Topic A: Apply Text Formats

Topic B: Apply Number Formats

Topic C: Align Cell Contents

Topic D: Apply Styles and Themes

Topic E: Apply Basic Conditional Formatting

Topic F: Create and Use Templates

 

Lesson 5: Printing Workbooks

Topic A: Preview and Print a Workbook

Topic B: Set Up the Page Layout

Topic C: Configure Headers and Footers

 

Lesson 6: Managing Workbooks

Topic A: Manage Worksheets

Topic B: Manage Workbook and Worksheet Views

Topic C: Manage Workbook Properties

Learn to prioritize projects among the changing and competing demands on your time. You will also gain an understanding of how your current workplace requires you to constantly retool to work strategically instead of working harder. This course will help you to focus on key practices for managing your time effectively. You will learn practical tools that can help you to better align your daily activities to accomplish your goals.

Outcomes

  • What gets in our way?
  • Finding our flow
  • Ways to shut down distractions
  • How to navigate shifting priorities

Course Outline

  • What gets in our way? 
    • Multitasking is a myth 
    • Flow State 
  • Controlling your distractions 
    • Pomodoro technique
    • How to say “no” professionally
  • How to navigate shifting priorities
    • Reactive vs Proactive Time
    • Distinguishing urgent vs important
    • 2-minute rule 

In this workshop, participants will learn how to leverage the power of psychological safety to run more effective, productive and high performing meetings. Participants begin with an assessment of the current state of their meetings which can be mapped onto the six core components of psychologically safe meetings. Participants will leave with a thorough understanding of our meeting framework leading to greater levels of inclusion, interaction, engagement, and productivity. 

Outcomes 

  • Learn what psychological safety is and how it relates to meetings
  • Assess your meetings for psychological safety
  • Apply 6 components to run a psychologically safe meeting 
  • Discover how power, privilege, and access can impact a meeting 

 

Course Outline

  • What is psychological safety
  • Assess your meetings for psychological safety
  • 6 components of a psychologically safe meeting, including:
    • Establishing what type of meeting this will be 
    • Strategically reduce meeting size while promoting inclusion 
    • Set the tone for a high performing meeting 
    • Agendas, time management, and roles for predictability
    • Collect inclusive contributions while staying on track 
    • Use feedback for continuous improvement and collective engagement 
  • How power, privilege, and access impact a meeting

SharePoint is similar to WordPress in that it is a customizable website with add-ons, but unlike WordPress, SharePoint is specifically for intranets: websites visible to employees only. For the add-ons, Microsoft has collected the best features of its software applications. Which applications? Here are some: spreadsheets, calendars, contact lists, file shares, instant messaging, wikis, task lists, discussion boards, workflows, etc. – pretty much everything and the kitchen sink. Working in a SharePoint environment can be confusing at first since you’re presented with so many individual features – but with our trainer’s guidance and some hands-on practice, you’ll learn how the parts fit together and quickly become productive.

 

Sites and Apps. A “Site” is SharePoint’s term for a section of your intranet, for example, the Accounting department of your organization. In that Site you might find a contact list of employees in that department, a shared calendar of tax deadlines, a document library of tax forms, and a set of workflows for accounts receivable and payable. To set up these features, the site owner would have earlier installed a corresponding “App” to add sections to the Site to handle those features. We’ll show you how to navigate the basic Site structures and use the most common Apps.

 

Office 365 Collaboration. Since you can upload MS Office files to SharePoint, it only makes sense that you should be able to edit them inside a web environment, and indeed you can. You can also choose whether to have exclusive editing abilities (check-in/check-out features), or if you want to have multiple employees be able to simultaneously edit Excel, Word, and similar files, just like Google Docs. We’ll also show you how to set up content approval workflows using versioned documents where employees handle them at different stages.

 

Lists and Libraries. Whether your data is from a worksheet in Excel, an address book from Outlook, or a timeline of dates and duration from MS Project, these all have the same structure: they are lists of rows with column headings. SharePoint makes it easy to work with “Lists” like these – and in this class you’ll learn how to put them to good use. “Libraries,” on the other hand, are like folders full of documents, but with extra features that make it easier to organize and search them. We’ll show you when to use Lists and when Libraries are better.

 

Course Outline

 

Module 1:   Navigating SharePoint & Site Essentials

 

Understanding SharePoint Structure & Components

Exploring the SharePoint Apps Ecosystem

How Permissions Shape User Access

Navigating Team Sites

Using Quick Launch & Top Link Bars

Accessing Site Apps via Site Contents

Following Sites for Easy Access

 

Module 2:  Working with Libraries & Collaboration Tools

 

Creating Libraries for Document Files

Adding Files & Creating Folders

Exploring Different Library Types

Opening & Editing Library Documents

Using Office 365 Online vs. Desktop Apps

Collaborating in Real-Time with Multiple Users

Managing Version History

Check-Out/Check-In for Controlled Editing

Understanding the Content Approval Process

Handling Deleted Documents

Setting Up Alerts to Track Activity

SharePoint Essentials: Sites, Libraries & Collaboration

 

SharePoint is similar to WordPress in that it is a customizable website with add-ons, but unlike WordPress, SharePoint is specifically for intranets: websites visible to employees only. For the add-ons, Microsoft has collected the best features of its software applications. Which applications? Here are some: spreadsheets, calendars, contact lists, file shares, instant messaging, wikis, task lists, discussion boards, workflows, etc. – pretty much everything and the kitchen sink. Working in a SharePoint environment can be confusing at first since you’re presented with so many individual features – but with our trainer’s guidance and some hands-on practice, you’ll learn how the parts fit together and quickly become productive.

 

Sites and Apps. A “Site” is SharePoint’s term for a section of your intranet, for example, the Accounting department of your organization. In that Site you might find a contact list of employees in that department, a shared calendar of tax deadlines, a document library of tax forms, and a set of workflows for accounts receivable and payable. To set up these features, the site owner would have earlier installed a corresponding “App” to add sections to the Site to handle those features. We’ll show you how to navigate the basic Site structures and use the most common Apps.

 

Office 365 Collaboration. Since you can upload MS Office files to SharePoint, it only makes sense that you should be able to edit them inside a web environment, and indeed you can. You can also choose whether to have exclusive editing abilities (check-in/check-out features), or if you want to have multiple employees be able to simultaneously edit Excel, Word, and similar files, just like Google Docs. We’ll also show you how to set up content approval workflows using versioned documents where employees handle them at different stages.

 

Lists and Libraries. Whether your data is from a worksheet in Excel, an address book from Outlook, or a timeline of dates and duration from MS Project, these all have the same structure: they are lists of rows with column headings. SharePoint makes it easy to work with “Lists” like these – and in this class you’ll learn how to put them to good use. “Libraries,” on the other hand, are like folders full of documents, but with extra features that make it easier to organize and search them. We’ll show you when to use Lists and when Libraries are better.

 

Course Outline

 

Module 1:  Navigating SharePoint & Site Essentials

 

Understanding SharePoint Structure & Components

Exploring the SharePoint Apps Ecosystem

How Permissions Shape User Access

Navigating Team Sites

Using Quick Launch & Top Link Bars

Accessing Site Apps via Site Contents

Following Sites for Easy Access

 

Module 2: Working with Libraries & Collaboration Tools

 

Creating Libraries for Document Files

Adding Files & Creating Folders

Exploring Different Library Types

Opening & Editing Library Documents

Using Office 365 Online vs. Desktop Apps

Collaborating in Real-Time with Multiple Users

Managing Version History

Check-Out/Check-In for Controlled Editing

Understanding the Content Approval Process

Handling Deleted Documents

Setting Up Alerts to Track Activity

Module 1: Working with Libraries, Lists & Views

 

Using Sort, Filter & Search Tools to Locate Documents

Understanding Search Levels

Grouping Library Documents

Customizing User Views

Controlling Column Visibility

Creating New Columns in a Library or List

Creating Team and Personal Views

Tracking Data with SharePoint Lists

Creating New Lists & Records

Using Links Lists, Calendars & Task Lists

Exporting Excel Data into a SharePoint List

 

 

Module 2: Managing Site Pages & Site Ownership

 

How Site Pages Are Used in SharePoint

Creating & Formatting Site Pages

Adding Content & Creating Links

Adding News Pages & Quick Links

Creating & Configuring New SharePoint Sites as a Site Owner

Assigning Access Rights to Team Members

Configuring Site Settings, Navigation & Search Capabilities

This workshop is a structured approach to out-of-the-box thinking. You’ll learn real-world tools and techniques you can use alone and with your teams to help solve complicated problems when a solution is not readily apparent.

Outcomes:

  • Better and more innovative decisions
  • The ability to solve problems that felt like “stumpers”
  • More fun and job satisfaction

Course Outline

  • Why we become less creative as we get older
  • Real-World practices we can put in place to bring creativity back
  • A step-by-step method to solve problems creatively
  • How to rationally evaluate creative ideas

This is a practice-oriented workshop designed to help learners navigate the 4 most common communication styles in the workplace. It teaches learners to find value, build rapport, and create communication harmony with those they might find difficult to understand.

Outcomes 

  • Learn and navigate the 4 main communication styles
  • Identify natural accommodation patterns and transcend them 
  • Reduce the friction and frustration that happens when differing communication styles interact 
  • Learn a 5-step process for navigating between any combination of communication styles

Course Outline

  1. Intro to the 4 Styles 
    • Self-assessment 
    • All 4 styles in detail, with examples 
    • Practice: learn to speak and listen with an opposite style 
  2. Application of learning 
    • Avoiding mimicry 
    • Active listening to gain understanding 
    • 5 Steps to Communication Hygiene 
    • Role-play: Apply the 5 Steps of Communication Hygiene

Critical Thinking is the skill and practice of examining our thoughts in order to expose the flaws and biases inherent in our thinking.

Outcomes:

  • Develop attributes and use inquiry to activate personal critical thinking
  • Expose our thinking process and improve its quality to lead to better decisions
  • Learn different proven models to analyze ideas methodically from multiple perspectives
  • Spark creative thinking and idea generation

Course Outline

The Mindset and Tools of Critical Thinking

  • How critical thinking helps your thinking get better
  • How to quickly check your thinking in real-world situations
  • How to develop a mindset so you’ll think critically when it matters
  • How emotions block thinking and what you can do about it

Outcomes

  • The ability to quickly question your thinking when it matters
  • The ability to get intelligent thought going, even when emotions are high

Problem Solving – Make Thoughtful Decisions

  • Understanding how we build our worldview and how to check it for biases
  • Cognitive biases. How your brain fools you into believing something that isn’t true.
  • Critical thinking methodology for problem solving
  • Fighting the “First Solution” bias

Outcomes

  • Understanding of how we jump to conclusions and what to do about it
  • The ability to make fast, clear, and thoughtful decisions

You've heard the term strategic thinking and you're aware of your company's strategy, but what does strategic thinking mean for you? Being a strategic thinker can set you apart and allows you to see the big picture. This course will teach you what it means to be a strategic thinker and gives you powerful strategic thinking tools to apply to the situations you commonly find yourself in at work.

 

Unconscious Bias Training: an innovative approach to inclusion is designed to provide participants with a hands-on experience of Nobel Prize-winning author Daniel Kahneman’s research on fast and slow thinking when dealing with complex social issues at work. Our innovative approach empowers people to act and lead in uncomfortable situations with expanded levels of confidence and empathy.

Participants will leave this learning session with practical approaches to identify hidden biases, notice the impact of unconscious bias on others and expand their capability to disrupt behaviors and actions that exclude vs. include others.

Outcomes:

  1. You will discover how your thinking and decision-making are often automatic tasks / unconscious biases.
  2. You will experience how you biases unwittingly impact the actions/conversations that occur in your organization.
  3. You will discover immediate actions you can take that will leave people with an authentic experience of being included.

Course Outline

  • Getting Connected Exercise
  • Unconscious Bias: What It IsHow It Works and How to Disrupt It (in real-time)
  • The neuroscience behind Unconscious Bias
  • Thinking Slow vs. Fast
  • The Practice of Cultural Humility
  • Moving into Action (application of this training back at work)
    • Practicing the 5 Steps for Disrupting Unconscious Bias
    • Calling-In vs. Calling-Out
    • Creating your own Action Plan
    • Recommended Reading & Video Clips

The ability to write simply and specifically is a powerful skill that will improve your effectiveness no matter the reason you’re writing. In this workshop participants will explore the rules of excellent business writing and learn how to incorporate these rules into their daily communication. Participants will discover how to write for the reader in order to maximize the readability of their writing while also learning to error-proof their writing to avoid judgment.

Outcomes:

  • The challenges of digital communication and business writing
  • Learnit’s WRITE model for clear and effective business writing
  • Tips to improve your email efficiency and etiquette 

Course Outline:

  • Writing for your audience
  • Exploring your reason for writing 
  • How to write effectively and empathetically
  • Checking the tone 
  • Proofreading and editing